FAQ

Ordering

What is the minimum order and are quantity discounts available?

You can order just one product if that is all you need.  Our products are wholesale-priced, and therefore quantity discounts are not available outside of significant orders (over $1,000.00).  In order to receive a discount on any order, you must request the discount from your representative.

 

Are other products available that are not listed on the website?

We can accommodate certain special product requests.  The most important factor is that the product is printable.  Just because a product can be screen printed does not mean that it can be heat pressed.  Contact your representative for special requests.

 

What is the difference between a ladies and a juniors cut?

A juniors cut is much more slim than a ladies cut.  Juniors shirts are typically a petite cut for younger or smaller women.

 

What happens if a garment is out-of-stock?

At this time, our site is unable to indicate if a certain garment is out-of-stock at the time of order.  If we receive an order and determine that the product is out-of-stock, then we will contact you immediately with possible solutions.

 

What is the difference between good, better, and best t-shirts?

The “best” and “better” t-shirts are typically softer and lighter than our “good” t-shirts.  However, the “good” shirts have a much wider array of colors available. Obviously, the “best” t-shirts are more expensive than the “better,” and in turn the “good” t-shirts.  We highly recommend that you offer “better” or “best” t-shirts, as shirt quality is extremely important to the modern consumer. Also, it is important to keep in mind, the higher quality the shirt is, the better the print on it will be. 

 

What brands should I use?

There are four brands that we recommend: Gildan, Port & Company, District, and Sport Tek.  Our Gildan and Port & Company products feel and fit almost identically. The major difference between the two is that their colors are slightly different hues. District shirts are typically higher quality and softer than Gildan and Port & Company products.  Our Sport Tek products are primarily polyester, moisture-wicking performance materials.

Payment & Receiving

How do I pay for an order?

After you have placed your order, we will send you two copies of your invoice via email and US mail.  You may pay online with a credit card, or send us a check in the mail.

 

What are the payment terms?

We offer you Net-30 to pay your invoices.  The countdown to 30 days begins on the day you receive the physical copy of the invoice.

 

What if the product is defective on arrival?

If you receive a defective product with your order, then please take a picture of the product and send it to us via email.  In most cases, we will send you a replacement as soon as possible.

 

What if I receive the wrong product?

If you receive the wrong product, then please take a picture of the product and send it to us via email.  In most cases, we will send you a replacement as soon as possible.

 

What if I order the wrong garments and need to return them?

If you happen to order the wrong products, then you can send them back to us for a full refund minus a restocking fee.  

Shipping

How is shipping calculated?

Shipping fees are a flat $15 unless the order exceeds $250, in which case shipping is free.

 

Is free shipping available?

Shipping is free on all orders over $250.

 

How long does an order take to arrive?

Most orders will arrive in 1-4 business days.

 

Who ships the garments?

Most products are shipped via UPS or USPS.

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